Contact information

It's always a pleasure to receive your messages. Whether your inquiry concerns an order, a product, shipping, or any other subject altogether, our team is here to provide the support you need.

Customer Support

Email: support@lumolott.com
Reply time: as a rule, within 24–48 hours, Monday through Friday

Order-Related Inquiries

To enable us to respond to you as quickly as possible, please remember to include your order number in your message.

Other Topics

For matters such as wholesale, collaborations, press inquiries, or other general topics, please use the same email address listed above. Your message will then be passed on internally to the team responsible.

Working Hours

Monday through Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: not available